Digital CX

Our Digital CX, Success and Operations team handles requests related to content and certain automation and AI technologies.

Submit requests with Digital CX

Step-by-step guide for teammates requesting a new Intercom seat, including how to choose the right role and what to expect after submitting.

Request access to Intercom

Permission roles available in Intercom and how they're configured.

Intercom Roles

Loom Roles, Licence Assignment and Auditing Processes

Loom User Management

We've made it easier than ever to submit content and system admin requests.

Getting Help & Support

A complete list of Digital Support Engineers (DSEs) and the products they support.

Digital Support Engineer directory

Matt Leggett

Charlotte Alderson

Arthur Ashdown

Helpful guides on how to get access and support from Access's Automation and Digital teams.

Getting started

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The Access Group

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Track the progress of all tickets and conversations related to your company.

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Track the progress of all tickets related to your company.

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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