Digital CX

Charlotte Alderson

Helpful guides on how to get support from Access's Automation and Digital teams

Getting Started

Asa MacLean

Writing guidelines and best practices for managing how-to articles and release notes for your Help Centres

Content Guidelines

Matt Leggett

Arthur Ashdown

Learn about the teammate and user roles available in Intercom and Loom

User Management

Denisa Arjoca

Lisa Gramaccioni

Easy access to all of our product Help Centres.

Product Help Centre Links

Tom Higgs

Support materials relating to our use of Conversations, Tickets and Voice in Intercom

Intercom Support Channels

Help with Access Digital Assistant issues.

Troubleshooting

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets and conversations related to your company.

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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I’ve got this page open. Ask me anything about it and I’ll answer from the docs.