Using Intercom for support
See how we use Intercom for customer support interactions, and how this affects you.
By Matt and 3 others4 authors10 articles
- How customers reach Support
- What the Access Digital Assistant does
- When a person takes over
- What customers can see
- Objection-handling guide: the move to IntercomReady-to-use responses and talking points to help our customer-facing teams answer the most common concerns customers raise as we move support conversations from Salesforce cases to Intercom, confidently and on…
- Intercom <> Salesforce Case SyncWhat it does, what it doesn't, and where we're headed
- Where to go next
Frequently asked questions
Answers to your common queries
- MyAccess Portal and customer entitlements - FAQAnswers to common questions about accessing the new support portal, managing customer entitlements, and product-specific access in Intercom.
- Access Digital Assistant (AI) - FAQAnswers to common questions about how FIN, the Access Digital Assistant, works, how it is configured, and how to manage its content and training.
- Intercom settings and agent guidance - FAQAnswers to common questions about teammate profile settings, and conversation routing in Intercom.