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Digital Support Engineer directory

A complete list of Digital Support Engineers (DSEs) and the products they support.

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Written by Charlotte Alderson

To help you quickly identify the right contact for support, escalation, and queries around content and the Access Digital Assistant, this directory lists all DSEs and the products they cover.

APAC

Managed by Anne Robinson

Accounting & Tax

Product name

DSE name

Access Practice SE

Jade Fahy

Access Tax (HandiTax)

Jade Fahy

Access HandiSoft

Jade Fahy

Access APS

Helen Alepheris

Access Elite

Helen Alepheris

ChangeGPS

Helen Alepheris

Sage Business Cloud Accounting

Neil McGrath

Access Practice Management

Jade Fahy

Access Ledger

Jade Fahy

ZAP Data Hub

Jade Fahy

ERP

Product name

DSE name

Access Attaché

Neil McGrath

Access EasyPay

Tipapriya Perisamy

Access UBS

Tipapriya Perisamy

People & Payroll

Product name

DSE name

Access MicrOpay

Victoria Clyne

Access Definitiv

Cheri Steen

Access WageEasy

Cheri Steen


ERP

Managed by Arthur Ashdown

Construction

Product name

DSE name

Fonn

Einar Austlid (Temporary)

COINS

Sunil Pandya

ConQuest Q Series

Sunil Pandya

EasyBuild

Sunil Pandya

ConQuest Q-500

Sunil Pandya

Core

Product name

DSE name

Lightyear

Heather Worthington

Dimensions

Russ Mullender

FocalPoint

Russ Mullender

Access CRM

Russ Mullender

Safe Financials

Russ Mullender

Access Capture

Russ Mullender

Access Document

Russ Mullender

Access Digital Tax

Russ Mullender

Orbis

Russ Mullender

Access Capture by Lightyear

Russ Mullender

Service Manager

Russ Mullender

Dimensions Cloud

Russ Mullender

Access Insight

Russ Mullender

Access Collaborate

Russ Mullender

Goldmine

Russ Mullender

Horizons

Russ Mullender

Access Collect

Russ Mullender

Access Assets

Russ Mullender

Cash Forecaster

Russ Mullender

Access Projects

Russ Mullender

Access Time

Russ Mullender

Access Scheduler

Russ Mullender

Access Financials

Russ Mullender

Financials Operations

Russ Mullender

Access Expense

Russ Mullender

Access Approve

Russ Mullender

SBD

Product name

DSE name

Unleashed

Heather Worthington

ProspectSoft (CRM)

Heather Worthington

Specialised

Product name

DSE name

WeighSoft

Andrei Mogosanu

DeltaWMS

Tom Higgs

FactoryMaster

Tom Higgs

Access Supply Chain

Tom Higgs

Roundsman

Tom Higgs

Orchestrate

Tom Higgs

Ezitracker

Tom Higgs

DeltaBOND

Tom Higgs

Gatehouse

Tom Higgs

Fleeteye

Tom Higgs

Mintsoft

Tom Higgs


HOS

Managed by Dorcas Mbavarira

Accommodation

Product name

DSE name

Guestline

Xanthe Jackson​

Newbridge EPOS

Xanthe Jackson​

SHR Group - CRS, IBE, CRM & RMS

Fernando Fallabrino

STAAH

Rilind Maben

F&B

Product name

DSE name

ResDiary & ResDiary (APAC)

Fabio Fois

Access EPoS

(IBS PosLink & IBS StockLink)

Dragan Ranisav​

Access Collins

Alexandru Sava​

QikServe

Yassin Farboussi

Acteol SE

Fatma Abid​

Acteol Enterprise

Fatma Abid​

Wireless Social

Stephanie Desveaux​

Paytronix

Sharon Quill

Access Soda

Kate Thelwell

Access Tonic

Kate Thelwell

Procure Wizard

Cristian Bolba

CPL Learning

Andreea Nicoara​

Access People Hospitality

Aurelian Bodea​

Access Maintain

Rubin Muresan​

RotaReady

Aurelian Bodea​

Trail

Rubin Muresan​


HSC

Managed by Lauren Camish

Care

Product name

DSE name

Access People Planner

Lucy Robbie

Access Care Planning

Lucy Robbie

eLearning For You LMS

Donna Parker

Access Care & Clinical

Katie Airey

Access Medication Management

Emma Ianson

Access Care Compliance

Donna Parker

CareBlox

Katie Airey

Webroster

Emma Ianson

Access Care Policies and Procedures

Katie Airey

Business Manager

Emma Ianson

Access Care Rostering

Lucy Robbie

Access Messenger

Emma Ianson

Access Point of Care

  • Katie Airey

  • Emma Ianson

Healthcare

Product name

DSE name

Access RIO EPR (RIO)

Connor Baeza

Elemental

Connor Baeza

Oceano

Connor Baeza

Flow

Connor Baeza

Access Emergency Department

Connor Baeza

Access Patient Flow Manager

Connor Baeza

Access Intelligent Care Platform

Connor Baeza

Rio: Administration

Connor Baeza

Rio: Appointments

Connor Baeza

Rio: Care Delivery

Connor Baeza

Rio: Health Visiting

Connor Baeza

Rio: MHA

Connor Baeza

Rio: Observations

Connor Baeza

Rio: Prescribing

Connor Baeza

Rio: Referral and Triage Management

Connor Baeza

Rio: School Nursing

Connor Baeza

Rio: Smart Notes

Connor Baeza

Local Government & Tech

Product name

DSE name

Synergy

Donna Parker

Adam Healthcare

Neha Joshi

CM Provider

Billy Dilks

Oysta

Billy Dilks

Mosaic

Neha Joshi

Adam Social Care

Neha Joshi

Adam Transport

Neha Joshi

Core+

Donna Parker

PAMMS

Billy Dilks

Abacus

Neha Joshi

Adam Housing

Neha Joshi

Adam Procurement

Neha Joshi

Alcuris Memo-Hub

Billy Dilks

CM Finance Manager

Billy Dilks

CM Business Intelligence

Billy Dilks

PAMMS Landscape

Billy Dilks

Provider Management

Billy Dilks

Synergy Transport

Donna Parker


LEG

Managed by Arthur Ashdown

Core

Product name

DSE name

Proclaim

Huzayfah Patel

Access Legal Fusion

Huzayfah Patel

Access Legal OneOffice

Huzayfah Patel

inCase

Huzayfah Patel

Access Legal Case Management

Huzayfah Patel

Legal Bricks

Huzayfah Patel

Access Legal Compliance (Access Compliance Software)

Huzayfah Patel

CaseMatters

Huzayfah Patel


NPE

Managed by Cherry Escorpizo

Education

Product name

DSE name

Class4Kids

Cristina Gruita

My School Portal

Cristina Gruita

Access Education People

Cristiana Ghinea

Access Education Finance

Cristina Gruita

Access Education Budgets

Cristina Gruita

Access GCSEPod

Cristiana Ghinea

Access Education Links

Cristina Gruita

Access Education Assets

Cristiana Ghinea

Not for Profit

Product name

DSE name

Donorfy

Cristina Gruita

Access Charity CRM

Cristiana Ghinea

Access Charity Websites

Cristina Gruita

Assemble

Cristiana Ghinea

Gamma

Cristina Gruita

Access Charity Ad Grants

Cristiana Ghinea


PEO

Managed by Rob Martin

Learn

Product name

DSE name

Access LMS EVO

Liam Smith

Abintegro

Liam Smith

Bookboon Learning

Liam Smith

MLB

Product name

DSE name

PeopleXD - Payroll

Didi Onyejekwe

PeopleXD - People Management

Steve Cole

PeopleXD - Workforce Management

James Pardy

PeopleXD - Recruitment

Steve Cole

PeopleXD - Expense

Didi Onyejekwe

PeopleXD - Talent

Steve Cole

PeopleXD - Pension

Didi Onyejekwe

SelectHR

Harry Ledger

SelectPay

Jordan Hutchinson

SMB

Product name

DSE name

PeopleHR

Joshua Shooter

Paycircle

Jordan Hutchinson

Access Payroll

Jordan Hutchinson


REC

Managed by Cherry Escorpizo

Core

Product name

DSE name

Access Screening

Grace Ndabananiye

FastTrack360

Jason Tu

Vincere - Core

Jason Tu

Access Volcanic

Grace Ndabananiye

Access Pay & Bill

Terence Cassidy

Onboarded

Grace Ndabananiye

Access Recruitment CRM

Terence Cassidy

Access RDB

Terence Cassidy

HireAra

Grace Ndabananiye

Access Profile

Terence Cassidy

Access Automate (Elay)

Terence Cassidy

smartAI

Jason Tu


PAY

Managed by Charlotte Alderson

Product name

DSE name

Access Paysuite DDCMS

  • Beverely McAllister

  • Gemma Langley

  • Jasmine Patel

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