Our Digital CX, Success and Operations teams support two main types of requests:

Requests for either can be submitted through the Digital CX Help Centre's Message Launcher and will be picked up by the relevant team to process.

How to submit a request

Click the messenger bubble in the bottom-right of the Digital CX Help Centre.
Click Ask a question.
Follow the on-screen prompts, and select the type of support you need.
Enter any information about your request. The more info, the better!
Sit back, and the relevant member of our team will pick up your request.

Content Creation Requests

We support content requests for:

After choosing a content type, you'll answer a few quick questions to help direct your request to the right person.

Here are some common content requests we can assist with:

Create or update articles	Example: "I need a new article explaining the password reset process."
Request a tutorial or explainer video	Example: "Can we create a 2-minute walkthrough for resetting a password?"
Add or modify in-product posts	Example: "We need a banner announcing our new feature release."
Suggest or update frequently asked questions	Example: "Can we add a new FAQ about user permissions?"
Step-by-step guides for users	Example: "Can we create a guide on setting up third party integrations?"

We support queries for:

After selecting an application, you'll answer a few quick questions to help us direct your request to the right person.

Here are some common application requests we can assist with:

Create, update, or remove user accounts	Example: "Please add a new team member to Intercom."
Modify user access and permissions	Example: "Can you update my role to access reporting?"
Adjust settings or workflows in the system	Example: “Can you update the Rules Bot to include an option for reporting issues with user permissions?”
Move or transfer data between systems	Example: "Can we migrate customer data from the old CRM to the new one?"
Report any errors, glitches, or system failures	Example: "The data in our dashboard is looks incorrect, can this be looked into?"