Use the Intercom messenger on this page to request a new Intercom seat. You will need to know which role you require and the workspace or workspaces you need access to.
Submit your request
Follow these steps to submit your request via the Intercom messenger.
Click the messenger bubble in the bottom right of this page.
Click Ask a question.
Select your division, then select your function.
Select System Support.
Select Intercom.
Enter the Intercom workspace or workspaces you need access to.
Select Manage teammates and permissions.
Specify which role you require and explain why you need it.
Choose the right role
Check the Intercom Roles article to find the right role for your job function.
⚠️ Important: Full inbox licences are currently only available for CX roles. All other teammates will receive reporting access with a lite inbox licence as standard. Any requested exceptions will need approval from AI & Digital Leadership.
Multiple workspaces
If you work across multiple products, you may need to be added to more than one Intercom workspace. Include all workspaces in a single request — do not submit a separate request per workspace. You will receive a separate email invite for each workspace you are added to.