Intercom Support Channels
Support materials relating to our use of Conversations, Tickets and Voice in Intercom
By Tom and 3 others4 authors9 articles
- MyAccess Portal and customer entitlements - FAQAnswers to common questions about accessing the new support portal, managing customer entitlements, and product-specific access in Intercom.
- Access Digital Assistant (AI) - FAQAnswers to common questions about how FIN, the Access Digital Assistant, works, how it is configured, and how to manage its content and training.
- Intercom settings and agent guidance - FAQAnswers to common questions about teammate profile settings, and conversation routing in Intercom.
Conversations
Content related to our use and configuration of Intercom Conversations.
- Conversations and Tickets - FAQAnswers to common questions about managing conversations, tickets, and inbox views in Intercom.
- Manage team inboxes as a conversation managerSteps to view, configure, and maintain your team inboxes in Intercom. As a conversation manager, you can manage team inboxes directly without needing full admin access.
- Intercom <> Salesforce Case SyncWhat it does, what it doesn't, and where we're headed
Integrations
Content related to our use of integrations within Intercom.
Voice
Content related to our use and configuration of Intercom Voice. for Phone Support