Set up your Intercom workspace
Your own settings decide how much work reaches you and how easily you can find it. Spend the first few minutes of every shift on the three articles in this chapter, and the rest of the day is quieter.
By Arthur and 1 other2 authors4 articles
- Set your status and availabilityControl which inbound conversations and phone calls Intercom assigns to you.
- Review team workload in the Inbox DashboardSee who is available and how much each teammate is carrying before you reassign anything.
- Manage team inboxes as a conversation managerSteps to view, configure, and maintain your team inboxes in Intercom. As a conversation manager, you can manage team inboxes directly without needing full admin access.
- Organise your work with inboxes and viewsFind the conversations that belong to you, to your team, and to the filters you rely on.