Every support-enabled user can ask the Access Digital Assistant any type of question. When the Access Digital Assistant cannot resolve the conversation, the wait before it reaches a person depends on the plan.
How customers are notified
Customers do not need to watch the Message Launcher to know something has changed.
Customers receive an in-app notification when their conversation or ticket is updated.
Customers who are offline also receive an email notification, telling them to check their in-app Message Launcher.